Refund Policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

*For customized products (name embroidery orders), we cannot accept returns or replacement. If there is an issue with your order (wrong name, color, defective, etc.), please email us so we can make it right.

To start a return, you can contact us at customerservice@bloomere.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost/Stolen Packages

We are not responsible for lost or stolen packages. Please contact your local post office for information and filing a claim regarding your missing package.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 For any other question, please email us at customerservice@bloomere.com

Thank you!